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Shipping and Payment

YAMADA HEIANDO is pleased to offer international shipping to over 100 countries and states.
Ship in your preferred currency. Have it delivered to wherever you want it.

We may be far away from you in geography, but online we will always be there to serve your needs.

Shipping Charges (International)

Orders That Include Free Shipping Items

If your purchase includes both free shipping items and non-free shipping items, shipping will be free regardless of the price above.

Shipping Charges (Japan)

HOKKAIDO AOMORI AKITA IWATE MIYAGI YAMAGATA FUKUSHIMA IBARAKI
918JPY(8.63USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 594JPY(5.58USD)
TOCHIGI GUMMA SAITAMA CHIBA KANAGAWA TOKYO YAMANASHI NIIGATA
594JPY(5.58USD) 594JPY(5.58USD) 594JPY(5.58USD) 594JPY(5.58USD) 594JPY(5.58USD) 594JPY(5.58USD) 594JPY(5.58USD) 810JPY(7.61USD)
NAGANO SHIZUOKA AICHI MIE GIFU TOYAMA ISHIKAWA FUKUI
810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD)
OSAKA KYOTO SHIGA NARA WAKAYAMA HYOGO OKAYAMA HIROSHIMA
810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 810JPY(7.61USD) 918JPY(8.63USD) 918JPY(8.63USD)
YAMAGUCHI TOTTORI SHIMANE KAGAWA TOKUSHIMA EHIME KOCHI FUKUOKA
918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD)
SAGA NAGASAKI KUMAMOTO OITA MIYAZAKI KAGOSHIMA OKINAWA
918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 918JPY(8.63USD) 1,188JPY(11.16USD)

* Prices for items that don't have free shipping or separate shipping rates.

When you have purchased more than one item at the same time

* Prices for items that don't have free shipping or separate shipping rates.

If you purchase along with other items that have free shipping

If your purchase includes both free shipping items and non-free shipping items, shipping will be free regardless of the price above.
However, if some items have separate shipping rates, the rate for each item will be added to the total fare.

If you purchase multiple individual items with separate shipping rates

If you purchase multiple items with their own separate shipping rates, the rate for each item will be added to the total fare.

Volume Discounts

If you purchase more than 32,400 JPY (including tax), shipping will be free.

Volume discounts will be applied to the shipping fare for individual items.

  • Shipping costs will be determined depending on
    the total weight of purchased items and the destination country.
  • If you purchase 500g and 1,000g items and are shipping to England, the shipping cost will be that of 1,500g's (= 500g + 1,000g) to England.
  • Item weights are on each page, in the data section at the bottom.
  • Item Weight | YAMADA HEIANDO - Japanese Emperor's choice of lacquerware
  • These rates apply to all online customers and corporate orders, with exclusions of items with free shipping and special shipping surcharges.
  • Your destination country may charge extra customs duty to the recipient of the order. For shipping within Japan, 8% consumption tax will automatically be added to each item.

Shipping Methods

We offer 2 shipping options:

  1. EMS (Express Mail Service) for International Shippings
    • will be processed within 2 business days (Monday-Friday) and sent from our store in Japan.
    • EMS is an international delivery service of Japan Post Office. We will notify you of the tracking number soon after shipping.
    • However, EMS's tracking service may not be available depending on your destination country. We cannot be held liable for your order once we ship it. Delivery dates and time cannot be specified.
  2. Courier Service for Shippings within Japan
    • will be processed within 2 business days (Monday-Friday) and sent from our store in Japan.

Notes on Shipping

  • Shipping Schedule
    Orders will usually be processed within 2 business days (Monday-Friday) after payments have been confirmed. Please note that we may need extra time to process in seasons of high order volume. Your patience is greatly appreciated.
  • Shipping Costs for Multiple Items
    If you purchase multiple items in one order, shipping costs for the total weight will apply.
  • If you purchase 500g and 1,000g items, the shipping cost will be that of 1,500g's (= 500g + 1,000g).
  • Shipping to Multiple Addresses
    You can set only one address for destination per order. If you are shipping to multiple addresses, please place your order for each address.
  • Shipping to Country Different to Customer Address
    If your customer and destination countries differ, shipping costs for your destination country will apply.
  • If you live in the U.S. and are shipping to England, shipping costs will be that to England.
  • Special Shipping Surcharges
    Items that are bulky or heavy may have a special shipping surcharge in addition to standard shipping costs.
  • Free Shipping Option
    If your order includes an item with free shipping option, your total shipping cost will be free of charge regardless of the total weight. Please note that a special surcharge will still apply if your order includes such item.
  • Free Shipping Option WITHIN JAPAN ONLY
    Your shipping cost will be free of charge on orders 32,400JPY or more. Orders for international shipping do not apply.
  • We cannot be held liable for delivery delays caused by customs, carrier issues, or inclement weather.
  • For safe and secure deliveries, please enter all necessary information in English.

Payment Methods

We accept the following payment:

  1. Credit Cards ( Visa or MasterCard / single payment )
    • The withdrawal timing of your purchase depends on your credit card company. We will process your order as soon as your payment has been confirmed.
    • In case your payment cannot be confirmed within 30 days of placing the order, your order will automatically be cancelled.

As for your credit card information,

  • This Web Site uses an online shop platform and server provided by FutureShop Co., Ltd., which uses SSL (Secure Sockets Layer) to guard your information electronically delivered to us. SSL encrypts your name and address so that only YAMADA HEIANDO and FutureShop are able to decode the information.
  • As for your credit card number, it is encrypted and sent to a dedicated payment server run by FutureCommerce Co., Ltd. It is not stored in YAMADA HEIANDO's systems in any way.
  

Payment Methods

Credit card 

Accepted credit cards

Consumption Tax (Japan)

Consumption tax rate: 8.0%
* Tax is always rounded down to the nearest yen.
* Tax is calculated for each item.


Shipping Methods (International)

EMS

- YAMADA HEIANDO will ship your order via a Japan's international postal service, EMS. We will notify you of the delivery number soon after shipping.

- Please note that EMS's tracking service may not be available depending on your destination country. We will not be responsible for your ordered items once we ship them. Delivery dates and time cannot be specified.

- Your destination country may charge customs duty to the receiver of your order.

- For a safe and secure delivery, please enter all the necessary information in English.

Shipping Methods (Japan)

Courier Service

- 8% consumption tax will be added separately to items you order when shipping within Japan.

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